Shipping policy
Shipping Policy – WulWeek Ltd
At WulWeek, we work hard to ensure your juices arrive fresh, chilled and in perfect condition. Please read our shipping policy before placing your order.
Processing Time
- Orders are processed within 1–2 business days once payment is confirmed.
- We ship Monday to Thursday to avoid weekend delays and ensure your juices arrive fresh.
- Orders placed before 12:00 pm (GMT) may be processed the next working day.
Shipping Method & Delivery
- We use chilled courier services with insulated packaging to maintain freshness.
- Orders are shipped using NEXT DAY DELIVERY.
- You’ll receive a tracking link as soon as your order is dispatched.
Shipping Restrictions
- We currently ship within the UK only.
- We cannot ship to P.O. Boxes or international addresses.
- As our juices are perishable, please ensure someone is available to receive your delivery.
Freshness Guarantee
- All juices are made fresh and pasteurised for shelf life.
- Keep refrigerated at 4°C or lower immediately upon arrival.
- Shelf life is 7–14 days from delivery (check bottle for expiry date).
Missed Deliveries & Responsibility
- If delivery is missed and the courier cannot redeliver the same day, we cannot take responsibility for spoilage due to delays.
- Please double-check your shipping address before completing your order.
Damages or Issues
- If your order arrives damaged, leaking, or spoiled, contact us within 24 hours of delivery via our order platform with photos.
- We will arrange a replacement or refund if applicable.
Returns
Due to the perishable nature of our products, we do not accept returns.